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FREQUENTLY ASKED QUESTIONS:
1. When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

  • Different billing & shipping addresses entered
  • Past history of fraud or chargeback has been assigned
  • Unable to verify billing address information (i.e. non US credit cards)


2. Do you ship orders outside of Canada?

YES! We ship to most international destinations.

  • Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
  • Exact shipping prices are unknown until you proceed through the checkout process.
  • Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
  • Tracking numbers are available for Canada Post delivered packages.

Please see our shipping options below.

Delivery time 7-18 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.


United States

Iceland

Antigua and Barbuda

Ireland

Argentina

Israel

Aruba

Italy

Australia

Jamaica

Austria

Japan

Bahamas

Korea (North)

Belgium

Korea (South)

Bermuda

Luxembourg

Brazil

Mexico

Canada

Netherlands

Cayman Islands

Netherlands Antilles

China

New Zealand

Denmark

Norway

Dominica

Poland

Dominican Republic

Portugal

Finland

Puerto Rico

France

Russian Federation

France, Metropolitan

Singapore

French Guiana

South Africa

Germany

Spain

Greece

Sweden

Greenland

Switzerland

Guam

Trinidad and Tobago

Heard and McDonald Islands

Turkey

Hong Kong

United Kingdom

Hungary

AUTHORIZATION: International orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

$arrive_date) { ?>
INTERNATIONAL MAIL ADDRESSED TO GLOBAL EXPRESS MAILĀ® (EMS)5

INTERNATIONAL MAIL ADDRESSED TO

GLOBAL EXPRESS MAILĀ® (EMS)5

AFRICA

DEC 11

ASIA/PACIFIC RIM

DEC 15

AUSTRALIA / NEW ZEALAND

DEC 15

CANADA

DEC 16

CARIBBEAN

DEC 15

CENTRAL & SOUTH AMERCIA

DEC 11

MEXICO

DEC 15

EUROPE

DEC 15

MIDDLE EAST

DEC 15

3. Which credit cards do you accept?

We accept:

  • Visa, Master Card, American Express and Debit / Check cards.

4. What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@blazeon.ca
-We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Swim Wear: Sanitary patch must be intact and not removed from the garment along with all original tags still attached.
- Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
- Any electronic products such as cell phones are FINAL SALE.

All Merchandise must be returned to:
Blaze On
1275 Morningside Ave.,
Unit 7,
Scarborough, ON M1B 3C5
ATT: Returns Dept.

- Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to eFashion Solutions (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

5. What is the Wish List used for?